Refund Policy

At Twigs Direct, we keep our refund process simple, clear, and transparent. Once your refund is approved, we process it in a structured way so you always know what to expect.

When a Refund Is Initiated

  • A refund is initiated only after the product pickup is completed.

  • This means the refund timeline starts after the item has been successfully collected from the customer side.

Where the Refund Is Credited

  • Refunds are credited directly to the customer’s bank account.

  • We do not issue refunds through any other route.

Refund Timelines

Refund timelines depend on the payment method used and may also vary based on the pickup location and processing time.

Online Payments (Credit/Debit Card, Net Banking, UPI)

  • Refunds are usually processed within 12–15 business days.

  • In some cases, the timeline may take longer depending on the pickup location and processing cycle.

Offline Payments (NEFT)

  • Refunds are usually processed within 10–15 business days.

Important Notes on Timelines

  • The timeline mentioned above is counted in business days (not calendar days).

  • Refunds are processed only after pickup, so any delay in pickup will automatically shift the refund timeline.