How do I care for wooden furniture?

Basic care includes avoiding excess moisture, direct sunlight, and harsh chemicals. Detailed care instructions are shared based on the product type.

What makes Twigs Direct different from online furniture marketplaces?

Twigs Direct stands apart because our designers and craftsmen work together from start to finish. This close collaboration ensures better attention to detail, material quality, and customer-specific requirements, rather than offering standard marketplace furniture.

How do I get in touch for custom or bulk requirements?

For custom furniture, bulk orders, or project discussions, you can contact the Twigs Direct team directly through our website. Visit the Contact page to fill out the enquiry form, or call us using the contact number listed on the website. Our team will personally assist you and help you with all your requirements.

Are bulk orders or project-based orders accepted?

Yes. Twigs Direct handles bulk orders and project-based requirements for residential, commercial, and hospitality spaces. Bulk pricing depends on order volume.

What is covered under warranty?

The warranty applies only to manufacturing defects, as per product-specific terms. The product must be unaltered and used as intended. For more, you can check our policy pages 

Does Twigs Direct offer installation support?

Installation support depends on the product type and location. Installation-related issues are not covered under return or warranty policies, so customers are advised to follow the provided instructions carefully.

Do you ship internationally?

Currently, Twigs Direct serves select international clients for bespoke furniture and wooden décor items. International orders are handled on a case-by-case basis.

Do you deliver across India?

Yes, Twigs Direct offers pan-India delivery. Delivery timelines may vary depending on the location and product type.

How long does it take to manufacture and deliver furniture?

Since most furniture is made to order, production and delivery timelines may vary. Estimated timelines are shared at the time of order, but they are indicative and not guaranteed.

What materials are used in Twigs Direct furniture?

We primarily work with solid wood, engineered wood, premium finishes, and durable hardware. Natural wood characteristics such as grain patterns and slight variations are part of the material’s authenticity.

Can Twigs Direct create furniture for any type of space?

Yes. Twigs Direct designs and manufactures furniture for every type of space. Whether it’s a home, office, retail showroom, or hospitality project, our furniture is planned according to the space, layout, and usage. Since most of our pieces are made to order, we customise the design, size, and finish so the furniture fits naturally and works comfortably in real everyday spaces. For more details or Exploration, you can visit our project page.