Return Policy

1. Cancellation prior to delivery - You can cancel your order for any Product at any time prior to its delivery. For cancellation requests please write to us at hello@twigsdirect.com.

For cancellations made before a delivery attempt, any advance paid will be refunded.

2. Cancellation at the time of delivery - In case you are unhappy with a Product, you may return the same on the spot, at the time of delivery.

3. Cancellation after delivery - Products once delivered cannot be returned.

4. In case, You receive a damaged Product, please bring it to the notice of the delivery personnel, Service Associate or other responsible personnel immediately.

In case you notice an issue later, please write to us at hello@twigsdirect.com.

Damage or defect will be assessed in 1-2 days and a solution may be offered.